Find answers to common questions about your PEAR account, app features, billing, and support.
Guidance on creating your account, recovering your password, and customizing your personal wellness goals and notification preferences.
Information on managing your subscription plan, updating payment methods, and understanding our cancellation and refund policies.
Troubleshooting guidance, wearable syncing instructions, feature navigation tips, data security policies, and important medical disclaimers.
PEAR is a Condition-Focused Health Companion and an advanced AI-powered web and mobile app that orchestrates personalized fitness and wellness. It serves as the first agentic AI platform for sustained, personalized, and life-changing movement. PEAR uses a Dynamic Journey Orchestrator (DJO) that adapts in real time based on your daily recovery state, delivering your "Next Right Step" according to both your long-term goals and your real-time biological context.
To create your account, download the PEAR app or visit the web platform and follow the step-by-step onboarding prompts to set up your profile, choose your initial wellness settings, and verify your email address. Conversational onboarding automatically saves your progress, so you can leave at any point and resume right where you left off without losing any information.
If you are locked out or need to reset your password, select "Forgot Password" on the login screen and follow the prompts sent to your verified email address. Once access is restored, you can update your security settings directly within your account profile to strengthen your credentials going forward.
Navigate to your Profile settings to adjust your personal wellness goals at any time. From there, you can also manage your app notification preferences, including daily health reminders and communication settings, to ensure PEAR's guidance fits seamlessly into your daily routine.
To upgrade to a premium tier, downgrade your plan, or check your current subscription status, go to Settings and select Subscription Management. To add, remove, or update a credit card, or to link third-party billing such as Apple Pay, Google Pay, or Stripe, navigate to Settings and select Payment Methods. For billing disputes, refund requests, or receipt inquiries, a human representative will assist you directly.
The PEAR Daily Pulse is a tailored morning briefing delivered via push notification, text link, or email that curates your daily check-ins, workout suggestions, and dietary targets. Your FOCAL Score is your daily target that resets to zero each day, and the goal is to reach 100% by bedtime by completing assigned tasks across wellness themes such as Move, Nourish, Hydrate, and Recover.
In under 90 seconds, you log six key metrics—weight, sleep quality, energy, stress, mood, and soreness—and PEAR's algorithms instantly update your daily plan based on how you feel that day. A MePod is a weekly, highly personalized AI-generated audio episode created exclusively for you that synthesizes your past week's performance data, explains your upcoming roadmap, and provides motivation to keep you focused.
PEAR offers three workout modes to suit your training style. Guided mode provides step-by-step coaching with auto-advancing slides, exercise video loops, and timers. Check List mode offers a self-paced, scrollable exercise list with quick video previews per movement. Free-Form mode is an open-ended session with a floating AI voice and text coach to log sets conversationally.
Yes. Tell the AI coach what you ate—for example, "two eggs and toast"—or what you completed—for example, "3x10 bench press at 135 lbs"—and the specialist backend matches items to database entries and updates your focal cards in real time. To edit or delete an incorrect entry, go to Health View, select Health Log, search for the item, and choose Edit or Delete.
PEAR provides real-time wearable integration and supports Apple Health, Fitbit, Garmin, Oura, Whoop, Polar, Withings, and Health Connect. To connect your device, go to Settings and select Wearable Connection. The Wearable Status widget in the app displays your device's connection status, battery life, and last sync time at a glance.
Yes. PEAR delivers science-backed Condition Agents trained on clinical-grade protocols for managing specific chronic needs. Available agents include the GLP-1 Advisor for metabolic guidance tailored to users on GLP-1 medications, a Stress Management agent for recovery-focused sessions and guided breathwork, a Mobility Coach for pain relief and injury prevention, and a Maternity Coach for pre- and post-natal exercise programs.
PEAR is built on enterprise-grade infrastructure hosted on Google Cloud Platform (GCP). The platform is HIPAA-grade, SOC2 certified, and is on track for HITRUST certification by Q4 2026. Your sensitive health data is stored, protected, and used solely to deliver your personalized wellness experience, and it is never sold to third parties.
PEAR provides evidence-based wellness guidance and personalized fitness coaching, but it is not a substitute for professional medical diagnosis or treatment. Always consult a qualified healthcare provider before beginning any new exercise program, particularly if you have a pre-existing medical condition, are taking prescription medications, or have concerns about your health.
To report an app issue or suggest a new wellness feature, open the in-app support chat and describe the problem or idea in your own words. The conversational flow will guide you through providing the relevant details, and your feedback is routed directly to the PEAR product team for review and prioritization in future updates.
If you experience an unexpected crash, slow loading, or a frozen screen, first close and reopen the app, then ensure your device's operating system and the PEAR app are both updated to the latest version. If the issue persists, clear the app cache in your device settings and restart your device. For ongoing technical problems, contact PEAR support through the in-app chat for further assistance.
